Reborn Dolls, Kits & Supplies

Shipping & Returns

Shipping Policy ...

Turnaround

All orders for in-stock items are shipped within 48 hours Monday - Friday 8am - 5pm. Please note that the doe suede doll bodies are custom made to order, please allow up to 7 days processing time prior to your order being shipped.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. You may view an estimate of the shipping costs from your Shopping Cart. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Returns, Refunds and Exchanges Policy...

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 10 days of your purchase.

1. Please use the Contact Us page to request a refund and we will assess your return.

2. Mail your returned item to:
Tiny Tots Nursery
13 Thompson Cct
Evanston Park
S.A. 5116
Australia

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your Baby Boutique clothing item is in like new condition, you may exchange your clothing item for another item in stock of the same value. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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